Before doing any scans, Windows XP, Windows Vista, and Windows 7 users must disable System Restore to allow full scanning of their computers.
Scan your computer with your Trend Micro product to delete files detected as RANSOM_CRYPTOQKG.A. If the detected files have already been cleaned, deleted, or quarantined by your Trend Micro product, no further step is required. You may opt to simply delete the quarantined files. Please check the following Trend Micro Support pages for more information: